Patient Information

Everything You Need to Know

We strive to make your experience seamless from scheduling to checkout. Find important details about forms, insurance, policies, and more.

Getting Started

New Patient Information

Welcome to Clearview. Here is everything you need to prepare for your first visit with us.

New Patient Forms

  • Patient registration form
  • Medical history questionnaire
  • Insurance information form
  • HIPAA privacy acknowledgment
  • Consent for treatment
  • Financial responsibility agreement

Forms are available online through our patient portal or at the front desk. Complete them before your visit to save time.

What to Bring

  • Valid government-issued photo ID
  • Insurance card (front and back)
  • List of current medications and dosages
  • Previous medical and dental records
  • Referral letter (if applicable)
  • Completed new patient forms
  • Copay or payment method

Office Hours

Monday - Friday8:00 AM - 6:00 PM
Saturday9:00 AM - 2:00 PM
SundayClosed
Dental HoursMon-Thu, 8 AM - 5 PM
Urgent CareMon-Fri, 8 AM - 5 PM

Please arrive 15 minutes early for your first appointment to complete any remaining paperwork.

Insurance

Insurance We Accept

We participate with most major medical and dental insurance plans. Contact us to verify your specific coverage before your visit.

Aetna
BlueCross BlueShield
Cigna
UnitedHealthcare
Humana
Medicare
Medicaid
Delta Dental
MetLife Dental
Guardian
Tricare
Ambetter

Do not see your plan listed? We may still accept it. Call (555) 123-4567 and our billing team will verify your coverage at no charge. We also offer affordable self-pay rates and flexible payment plans.

Policies

Office Policies

Please review our policies to help us provide the best experience for all patients.

Appointment Policy

  • 24-hour cancellation notice required
  • Late arrivals (15+ min) may be rescheduled
  • No-show fee of $50 may apply
  • Same-day appointments available for urgent needs
  • Telehealth visits available for select services

Billing & Payment

  • Copays and deductibles due at time of service
  • We accept cash, check, and all major credit cards
  • Payment plans available for balances over $200
  • Statements mailed monthly for outstanding balances
  • Self-pay discount: 20% for payment at time of visit

Privacy & Records

  • HIPAA-compliant medical records
  • Records requests processed within 5 business days
  • Patient portal for secure messaging
  • Electronic prescriptions sent to your pharmacy
  • All records stored securely in our EHR system

Getting Here

Parking & Directions

Interactive Map 1200 Wellness Blvd, Suite 100, Springfield, IL 62704

Office Location

Clearview Medical & Dental
1200 Wellness Blvd, Suite 100
Springfield, IL 62704

Parking

Free parking is available in our dedicated lot directly in front of the building. Handicap-accessible spaces are located near the main entrance. Overflow parking is available in the adjacent garage on Wellness Boulevard.

Public Transit

Bus routes 14 and 22 stop at Wellness Blvd & Oak Street, a two-minute walk from our entrance. The clinic is located one block east of the Springfield Metro station.

Accessibility

Our facility is fully ADA-compliant with wheelchair-accessible entrances, exam rooms, and restrooms. Please let us know in advance if you need any special accommodations.

Online Access

Patient Portal

Manage your healthcare online, anytime. Our secure patient portal puts you in control.

Secure Patient Portal Features

Access your health records, schedule appointments, request prescription refills, view lab results, and message your provider directly. Available 24/7 from any device.

  • View lab results
  • Schedule appointments
  • Message your provider
  • Request Rx refills
  • Pay bills online
  • Download forms
Access Patient Portal

FAQ

Frequently Asked Questions

Quick answers to the questions we hear most often.

You can schedule an appointment by calling us at (555) 123-4567, booking online through our patient portal, or using the appointment request form on our Contact page. New patients can also walk in for urgent care during office hours.
We accept most major medical and dental insurance plans including Aetna, BlueCross, Cigna, UnitedHealthcare, Humana, Medicare, Medicaid, Delta Dental, and more. Call our billing team to verify your specific coverage before your visit.
Please bring a valid photo ID, your insurance card, a list of current medications, any previous medical or dental records, and a completed set of new patient forms (available online or at the front desk). Arrive 15 minutes early.
Yes. We reserve appointment slots each day for urgent and same-day needs. Call us in the morning for the best availability. Walk-ins are also welcome for our urgent care service during business hours.
We request at least 24 hours notice for cancellations or rescheduling. Late arrivals of 15 minutes or more may need to be rescheduled. A no-show fee of $50 may apply for missed appointments without prior notice.
Yes, we offer telehealth video visits for select services including follow-up consultations, medication management, mental health check-ins, and certain sick visits. Schedule through our patient portal or by calling the office.
Absolutely. Our facility is fully ADA-compliant with wheelchair-accessible entrances, exam rooms, and restrooms. Handicap parking spaces are located near the main entrance. Please call ahead if you need any special accommodations.
You can view your records, lab results, and visit summaries through our secure patient portal. For a full copy of your medical records, submit a records request form at the front desk or through the portal. Requests are processed within 5 business days.

Still Have Questions?

Our team is happy to help. Reach out by phone, email, or visit our contact page to send a message.

Contact Us Call (555) 123-4567